Delivering Excellence Through Assessment

Delivering Excellence Through Assessment. Knowledge plays a fundamental role in competence and we believe that checking knowledge is the starting point for quality care.

Skills for Care recently launched “Meeting the workforce regulations: Skills for Care advice on CQC's workforce-specific outcomes” to support employers with meeting the requirements of the CQC Essential Standards, which is a fantastic resource and can be found at .

In addition at the beginning of April they released additional resources specifically targeted at Outcomes 12, 14 and 25 and it makes for very interesting reading, download a copy from the resources section:

Skills for Care specifically address “refresher training” on page 7 and it states: “Service providers and managers should assess the need for refresher training according to the service type, care setting and the role of the worker” and goes on to say that Skills for Care do not set the legislation .

Furthermore it directs you to the Health and Safety Executive (HSE) and their legislation and requirements and this is even more interesting. In the HSE document “Health and safety training – What you need to know” it says:

Training means helping people to learn how to do something, telling people what they should or should not do, or simply giving them information. Training is not just about formal ‘classroom’ courses.

In the HSE document: “Manual Handling Training” it asks the question “How often should training be given” and it is very clear, “there is no firm rule about this”.

So Skills for Care suggest that you need to assess when refresher training is needed and the HSE support that by recommending that training is more than a formal course, yet people tell me regularly that you HAVE to go on training, particularly Moving and Handling training and I always ask the same question, “Why do you need to go on training?” and the answer I am looking for is “to learn”, but it is the answer that I seldom get.

The real driver behind “refresher training” is about making sure that people have the knowledge they need to do their job safely, which is what CQC describe in outcome 12 of the Essential Standards of Quality and Safety and not sheep dipping people through training to get certificates of attendance.

So what is the answer? Skills for Care suggest that you use a “Skills scan and an observation” because in doing so you are able to firstly evidence whether or not someone has the knowledge and secondly using the observation, you can evidence if they can put that knowledge into practice and if can evidence that someone can apply their knowledge in their job role that kind of evidence is much more valuable than a certificate of attendance.

We agree. To find out more about how our assessments can support you to reduce your training overhead but still ensure that everyone has the knowledge they need for their job role, visit the resources section of our website and have a look at some of the case studies.

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